Responsible Gambling
at s98gam

Gambling on s98gam is meant to be entertainment — not a financial strategy, not a coping mechanism, and never a source of stress. This page covers the tools, limits and support resources available to every player, and what to do if gambling stops feeling like fun.

Gambling carries financial risk. Local laws — including the Prevention of Gambling Act, 1977 in Pakistan — may restrict or prohibit online gambling. This page does not constitute legal advice. If you are in distress, please stop playing and contact Support immediately.
18+

Adults Only

s98gam is strictly for players aged 18 or above — or the higher minimum required by the operator's license jurisdiction. Age verification is mandatory. Minors must not use this platform under any circumstances.

Verified accounts only receive full withdrawal access

Your Responsible Gambling Toolkit

Every verified account on s98gam has access to all of the following tools directly through the account dashboard. You do not need to contact Support to activate limits — though Support is always available if you need additional help.

Limit Tool
Deposit Limits

Set a maximum amount you can deposit over a daily, weekly or monthly period. Once your limit is reached, further deposits are blocked until the period resets. Limits can be lowered immediately; increases require a cooling-off period before they take effect.

Limit Tool
Loss Limits

Define the maximum net loss you are willing to absorb in a given period — daily, weekly or monthly. When your cumulative losses in that period reach your self-set threshold, play is automatically paused for the remainder of the period. Protects against chasing losses.

Time Tool
Session Time Limits

Set a maximum session duration. You will receive an on-screen notification when your session is approaching its limit, and an automatic logout when the time expires. Useful for managing gaming time during Pakistan cricket matches or PSL T20 live-betting sessions.

Reality Check
Reality Check Reminders

Configure regular pop-up reminders that display your current session duration and net balance change. These periodic check-ins break extended gaming sessions and prompt you to make a conscious choice about whether to continue playing.

Break Tool
Cool-Off Periods

Take a short voluntary break from the platform — from 24 hours to several weeks. During a cool-off period your account is locked for gaming; you will not receive marketing communications. The cool-off activates immediately and cannot be reversed once set.

Exclusion Tool
Self-Exclusion

Voluntary self-exclusion removes your access to s98gam for a defined extended period — typically six months, one year or longer. During exclusion, your account is suspended, marketing is stopped and re-opening is subject to a mandatory cooling-off review. Contact Support to activate.

Limit reductions take effect immediately. Limit increases require a mandatory waiting period before activation to prevent impulsive decisions from overriding existing protections. This asymmetry is intentional and in your interest.

Recognising Problem Gambling

Problem gambling does not always look dramatic. It often builds gradually and may not be obvious to the person experiencing it. The following questions are commonly used by responsible-gambling organisations to help individuals reflect on their gaming habits. If several of these apply to you — or to someone you know — it may be worth speaking with a support professional.

Do you find yourself gambling with money originally set aside for household expenses, bills or savings — such as your monthly HBL transfer or Easypaisa mobile balance?

Have you increased the size of your wagers in order to experience the same level of excitement, or to recover losses from a previous session?

Do you feel irritable, restless or anxious when you are not able to gamble, or when you try to cut down?

Have you tried to hide your gambling from family members, or made excuses about time or money spent on gaming?

Do you find yourself returning to the platform after a loss with the intention of winning back what you lost — a pattern commonly called "chasing losses"?

Has gambling negatively affected your work, studies, relationships or mental health in a way that feels difficult to control?

Have you borrowed money or sold possessions in order to fund gambling activity?

Answering "yes" to two or more of these questions is a signal worth taking seriously. Please consider activating a cool-off period on your account, or contacting one of the support resources listed below.

Playing Within Your Means

Responsible gambling begins with a few simple habits. These are not restrictions — they are practices that experienced players use to keep gaming enjoyable over the long term.

1
Set a Budget Before You Start

Decide in advance how much you are comfortable spending in a session or a week — treating it the same as any other entertainment expense. Once that amount is gone, stop. Use s98gam's deposit limit to make this automatic rather than relying on willpower in the moment.

2
Accept That Losses Are Part of the Game

All casino games and betting markets have a built-in mathematical edge. Over a large number of sessions, the house has an advantage. Expect losses as part of the experience, and never gamble with the expectation of making a profit or recovering what you have already lost.

3
Avoid Gambling When Emotional or Stressed

Gambling while upset, anxious, bored or under the influence of substances significantly increases the risk of poor decisions and larger losses. If you have had a stressful day — whether in Karachi traffic or watching Pakistan's cricket team underperform — that is not the time to open the s98gam sports betting markets.

4
Take Regular Breaks

Set a session time limit and honour it. Step away, have a conversation, eat a meal or go for a walk. Continuous play without breaks impairs decision-making and makes it harder to keep track of how much time and money you have spent.

5
Keep Gambling Separate from Finances

Only deposit money that is genuinely discretionary — not rent, utility bills, instalment payments or emergency funds. If you find yourself thinking about gambling with essential money, activate a deposit limit or cool-off immediately and speak with Support.

How to Activate Your Protection Tools

1
Log In to Your s98gam Account

Access your account from any device. All responsible gambling tools are accessible from within the account dashboard — no additional app or separate registration is needed.

2
Navigate to "Responsible Gambling" in Account Settings

Within your account menu, locate the Responsible Gambling or Player Safety section. This houses all available limit and exclusion controls in one consolidated area.

3
Select the Tool You Need

Choose from deposit limits, loss limits, session time limits, reality check reminders, cool-off periods or self-exclusion. Each tool has a brief explanation of what it does before you confirm activation.

4
Confirm Your Setting

Limits that reduce protection (e.g., increasing a deposit limit) require a mandatory waiting period to take effect. Limits that increase protection (e.g., lowering a limit or activating a cool-off) take effect immediately upon confirmation.

5
Contact Support for Self-Exclusion

Extended self-exclusion requests are processed with the assistance of s98gam Support to ensure they are set up correctly. Contact the team via live chat or the Help Centre 24/7. Support is available in English, with Urdu-speaking agents available at selected hours.

Responsible Gambling Support Resources

If you feel that gambling is becoming a problem, please do not hesitate to seek help from a professional support resource. The organisations listed below provide confidential assistance and are independent of s98gam. These are text-only references — we are not affiliated with and do not represent any of these organisations.

International
Gamblers Anonymous

A global fellowship of individuals who share their experience, strength and hope with each other to solve their common problem and help others to recover. Meetings are available in many countries, with online options accessible internationally.

International
GamCare

A UK-based organisation providing information, advice, support and counselling for people affected by problem gambling. Their online resources, self-assessment tools and live chat are available internationally and in English.

International
Gambling Therapy

Operated by the Gordon Moody Association, Gambling Therapy offers free practical advice and emotional support to people affected by problem gambling, including online forums, live support groups and one-to-one chat, available globally.

Pakistan — Mental Health
Umang Pakistan

A Pakistan-based mental health helpline providing confidential support for individuals experiencing emotional distress, including issues related to compulsive behaviour. Available for callers across Karachi, Lahore, Islamabad and beyond.

Pakistan — Mental Health
Rozan Counselling

A Islamabad-based organisation offering counselling and psychosocial support services to individuals across Pakistan. Relevant for those whose gambling behaviour is linked to broader stress, anxiety or financial difficulty.

Self-Help
s98gam Support Team

Our own 24/7 support team can activate any protective tool on your account, process a self-exclusion request, and provide information about external support resources. Available via live chat and the Help Centre in English, with Urdu support at selected hours.

Support organisation names and descriptions are provided for reference only. s98gam is not affiliated with, endorsed by, or responsible for the services of any third-party support organisation. Availability and services offered may change over time. Users should independently verify current contact details and services.

Responsible Gambling — FAQ

Yes. Deposit limits can be configured during the account setup process or at any point afterwards through the Responsible Gambling section of your account settings. We recommend setting your limit before you make your first deposit so that it is in place from the outset.

Self-exclusion is activated as quickly as possible after confirmation — typically within a few hours of your request being processed by our Support team. During this processing window, we recommend activating a cool-off period from the dashboard, which takes effect immediately, to ensure continuity of your protection.

Cool-off periods cannot be reversed once activated — this is by design. It would undermine the purpose of the tool if it could be instantly removed during an impulse moment. Self-exclusion periods are similarly binding for their full duration. After a self-exclusion expires, a mandatory review and cooling-off period applies before the account can be reopened.

Any real-money balance remaining in your account at the time of self-exclusion is eligible for withdrawal, subject to completed KYC verification and standard withdrawal processing conditions. Bonus funds that have not met the applicable wagering requirement may be forfeited. Contact Support to arrange a withdrawal of your real-money balance before or shortly after your exclusion is activated.

If a family member in Karachi, Lahore or anywhere else in Pakistan is showing signs of problem gambling, we encourage you to seek advice from one of the external support organisations listed on this page — Gamblers Anonymous, GamCare or Gambling Therapy all provide guidance for family members and friends, not only the individual affected. s98gam Support can also discuss account-level options if the account in question is held by a person who has consented to such contact.

Yes. Accounts under an active cool-off or self-exclusion will not receive promotional communications from s98gam. If you have active limits in place but are not under a full exclusion and wish to opt out of promotional messages specifically, you can update your communication preferences through account settings or by requesting this through Support.

This is a legal question that we cannot definitively answer on your behalf. Online gambling is subject to the Prevention of Gambling Act, 1977 and potentially other applicable Pakistani legislation. s98gam is not licensed by any Pakistani regulatory authority and makes no claim that its services are lawful for all users in Pakistan. You are responsible for understanding and complying with the laws applicable in your own jurisdiction before using this platform. We recommend consulting a qualified legal professional if you have doubts.

s98gam's Responsible Gambling Commitment

Responsible gambling is not a page we publish to satisfy a checklist — it is a set of operational commitments that shape how this platform is built and managed. These are the things we hold ourselves to, regardless of what the law requires in any given jurisdiction.

  • We will not market to self-excluded users. Exclusion requests remove accounts from all promotional mailing lists immediately.
  • We will not permit underage play. Age verification is mandatory and accounts are restricted until KYC is cleared.
  • We will not make it harder to set limits than to remove them. Protective limit reductions always take effect immediately; increases require a waiting period.
  • We will be honest about our games. RTP ranges and house-edge principles are communicated clearly. We do not fabricate performance claims.
  • We will refer players to external help. Any player who contacts us in distress will be directed to external support resources as a first response, not a promotional offer.

If You Need Help Right Now

If gambling has stopped feeling like entertainment and is causing you stress, financial difficulty or relationship problems, please stop playing now and take one of these steps:

Activate a Cool-Off Now

Log in and go to Account Settings → Responsible Gambling → Cool-Off Period. Select 24 hours, 7 days, or longer. Takes effect immediately.

Contact Support (24/7)

Our support team is available around the clock via live chat. Tell the agent you want to activate responsible gambling measures — they will help you without judgement.

Speak to a Support Organisation

GamCare, Gamblers Anonymous and Gambling Therapy all provide confidential, independent help. See the support resources section above for more details.

s98gam Support contact is available 24 hours a day, 7 days a week. Email: [email protected] — displayed as plain text only, not a clickable link.

Play Smarter. Play Safer.

Set your limits before you play. s98gam's responsible gambling tools are built into every account — use them. 18+ only. Not available where prohibited by law.